FAQ

1. How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders arrive within 7-15 business days. For more details, please see our Shipping Policy.

2. How can I track my order?
Once your order ships, we will send you a tracking number via email. You can use this number to track your package on the carrier’s website.

3. What is your return policy?
You can request a return or exchange within 30 days of receiving your order. Items must be unused, unwashed, and in original condition with tags. Some items like final sale, underwear, or customized products are non-returnable. For full details, please refer to our Return Policy.

4. How do I initiate a return or exchange?
Please contact our customer service at xinbangliuyu@gmail.com with your order number and reason for return/exchange. Do not send items back without prior approval.

5. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

6. Can I exchange an item?
We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.

7. What payment methods do you accept?
We accept major credit cards, PayPal, and other payment options available at checkout.

8. Is my personal information safe?
Yes, we take your privacy seriously. Please refer to our Privacy Policy for details on how we protect your information.

9. What if I receive a damaged or incorrect item?
Contact us within 7 days of receiving your order with photos of the item. We will arrange a replacement or refund at no extra cost.

10. How can I contact customer service?
You can reach us anytime at xinbangliuyu@gmail.com. We aim to respond within 24-48 hours.